Product docs and commercial terms.
Clear pricing without surprise overages.
LogTrim pricing is designed to keep buying and budgeting predictable. You pay for an outcome: lower observability spend with a managed ingest pipeline.
Last updated April 22, 2026
- Flat monthly billing for organizations processing up to 1.2 TB/day fair use.
- Datadog and S3 routing, noise-drop presets, and baseline PII masking.
- Email support and production issue response during business hours.
- Dedicated node sizing for sustained 5 to 50+ TB/day ingest profiles.
- SAML SSO, immutable audit export workflows, and 99.9% uptime SLA.
- Priority support, onboarding runbooks, and destination expansion support.
Route high-signal events to Datadog while archiving full history in S3.
Rule packs for status-code suppression, path exclusions, and PII masking without writing custom code.
Subscriptions renew on a clear schedule, with workspace access tied to billing status.
Fair-use limits apply to shared infrastructure to preserve performance for all tenants. Organizations with sustained ingest above fair-use are moved to an enterprise plan.
Refund conditions are defined in the Refund Policy. Additional legal controls are defined in the Terms and Conditions and Privacy Policy.
What is included in the SMB plan?
The SMB plan is $499/month and includes up to 1.2 TB/day fair use, Datadog and S3 routing, and baseline PII masking.
When should a team move to enterprise?
Teams with sustained usage above fair use or advanced requirements should move to an enterprise contract.
Are subscriptions billed in advance?
Yes. Monthly subscriptions are billed in advance and auto-renew unless canceled before the next renewal date.