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Terms and Conditions

These terms define the legal framework for using LogTrim, including billing authority, usage obligations, and liability boundaries.

Last updated April 22, 2026

1. Agreement scope
  • These Terms and Conditions govern access to LogTrim services and related support.
  • By creating an account, accepting an order form, or using the service, you agree to these terms on behalf of yourself or your organization.
2. Eligibility and account security
  • You must provide accurate account data and maintain current billing and contact details.
  • You are responsible for maintaining the confidentiality of credentials and API keys issued under your workspace.
3. Acceptable use
  • You may not use the service to violate law, transmit malware, interfere with platform stability, or bypass tenant isolation controls.
  • You must only submit telemetry that your organization is authorized to process and route.
4. Subscription and billing
  • Paid access is managed through our billing provider, which is the authority for recurring charges, taxes, and receipt issuance.
  • Subscription status controls whether organization workspaces remain active. Failed payments may suspend access until billing is resolved.
5. Service changes and availability
  • We may update features, APIs, and destination integrations as long as core contracted functionality remains materially intact.
  • Maintenance windows and incidents may impact availability. Enterprise plans may include SLA commitments documented in signed agreements.
6. Data handling boundaries
  • Account and billing systems handle account, billing, and configuration metadata only.
  • Telemetry processing systems handle customer log traffic according to active pipeline configurations and destination settings.
7. Intellectual property
  • LogTrim retains ownership of the service, software, and documentation.
  • You retain ownership of your telemetry data, configuration content, and destination credentials provided to the platform.
8. Confidentiality
  • Each party agrees to protect confidential information received from the other party using reasonable technical and organizational safeguards.
  • Confidentiality obligations survive termination except for information that becomes public through no fault of the receiving party.
9. Termination
  • You may cancel your subscription at any time through the billing flow or support.
  • We may suspend or terminate access for material breach, security abuse, sanctions restrictions, or non-payment.
10. Warranties and disclaimers
  • The service is provided on an as-available basis except to the extent a signed SLA states otherwise.
  • We disclaim implied warranties including merchantability, non-infringement, and fitness for a particular purpose.
11. Liability limits
  • To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages.
  • Aggregate liability for claims related to the service is limited to fees paid in the twelve months before the claim event.
12. Governing law and contact
  • These terms are governed by the law stated in your order form or, if none is specified, the governing law where LogTrim is incorporated.
  • Questions about these terms can be sent to legal@logtrim.dev.